Frequently Asked Questions (FAQs)

Most frequent questions and answers

Simply register within 1 minute if you do not have an existing account.

 

Yes, You can but with a certain period of time. KiTS will refund 100% of the cost of product and shipping fee on heed to our refund policy.

click here to go to my orders

  1. log into the order page and select the product you want to return.
  2. Give us more detailed reasons of the return to help us know the issue or problem with the product.
  3. select the preferred methods of refund.
  4. check your information and submit your request.
  5. please return the product yourself to our pick up point, the point where the product was picked. whether you picked from a pick point or was delivered to you .

Yes. All you need to provide is, any authorized or approved identity document use in Ghan.ie Passport, voter ID card, Driving license and Ghana card.

 As per KiTS cancellation policy, an order can be cancelled before shipped out from KiTS warehouse and to do that, log on to orders section for the process.” Note: sometimes when the cancel button is disable then that cannot be cancelled anymore.

Yes. KiTS can deliver your package to you both local and international.

 We have express and normal shipping depends on the option you might preferred.

The cost of shipping depends on the product purchase and the location of the customer whether for pick up or delivering to your location.

We have fast delivering mechanism that works on the time lines giving to a customer when an order is made.

log on to KiTS order page, click on track an item, then you enter your track ID into the search bar.

payment done with master card, visa card, PayPal and credit are well secure when using on KITS website.

You will receive products in your order separately because they are sold by different sellers and are shipped at different times. Also, in order to experience a fast delivery, we will always fasten the delivery of your packages as soon as we receive your order request.

Yes. Please ensure your representative has your order number.

Yes, but has to do with simple package items and make sure after open you repackage as it was if you want to return item.

There will be no hidden costs or charges when you order from kitsonlineshop. All costs are 100% visible at the end of the checkout process.

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from kitsonlineshop.

kitsonlineshop offers 100% new products and Slightly used products based on some categories like computers and are stated on the website as well.

Prices on kitsonlineshop are not negotiable. However, our team will always make sure to work with vendors to offer you the best prices. So, trust us and enjoy shopping on kitsonlineshop!

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

kitsonlineshop provides you with the opportunity to return your product within 15 days for other eligible items. If you have warranty on your product, potential issues may be covered under the warranty after 15 days.

If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of the page.

kitsonlineshop is Ghana’s largest and trusted e-commerce platform that help its customers reach a larger market share all over Ghana. it gives you access to sell and deliver goods to cities and towns all over Ghana as well.

Simply register within 1 minute if you do not have an existing account.

 

Yes, You can but with a certain period of time. KiTS will refund 100% of the cost of product and shipping fee on heed to our refund policy.

Yes. All you need to provide is, any authorized or approved identity document use in Ghan.ie Passport, voter ID card, Driving license and Ghana card.

 As per KiTS cancellation policy, an order can be cancelled before shipped out from KiTS warehouse and to do that, log on to orders section for the process.” Note: sometimes when the cancel button is disable then that cannot be cancelled anymore.

Yes. KiTS can deliver your package to you both local and international.

 We have express and normal shipping depends on the option you might preferred.

The cost of shipping depends on the product purchase and the location of the customer whether for pick up or delivering to your location.

We have fast delivering mechanism that works on the time lines giving to a customer when an order is made.

log on to KiTS order page, click on track an item, then you enter your track ID into the search bar.

payment than with master card, visa card, PayPal and credit are well secure when using on KITS website.

You will receive products in your order separately because they are sold by different sellers and are shipped at different times. Also, in order to experience a fast delivery, we will always fasten the delivery of your packages as soon as we receive your order request.

Yes. Please ensure your representative has your order number.

Yes, but has to do with simple package items and make sure after open you repackage as it was if you want to return item.

There will be no hidden costs or charges when you order from kitsonlineshop. All costs are 100% visible at the end of the checkout process.

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from kitsonlineshop.

kitsonlineshop offers 100% new products and Slightly used products based on some categories like computers and are stated on the website as well.

Prices on kitsonlineshop are not negotiable. However, our team will always make sure to work with vendors to offer you the best prices. So, trust us and enjoy shopping on kitsonlineshop!

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

kitsonlineshop provides you with the opportunity to return your product within 15 days for other eligible items. If you have warranty on your product, potential issues may be covered under the warranty after 15 days.

If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of the page.

kitsonlineshop is Ghana’s largest and trusted e-commerce platform that help its customers reach a larger market share all over Ghana. it gives you access to sell and deliver goods to cities and towns all over Ghana as well.

Simply register within 1 minute if you do not have an existing account.

 

Yes, You can but with a certain period of time. KiTS will refund 100% of the cost of product and shipping fee on heed to our refund policy.

Yes. All you need to provide is, any authorized or approved identity document use in Ghan.ie Passport, voter ID card, Driving license and Ghana card.

 As per KiTS cancellation policy, an order can be cancelled before shipped out from KiTS warehouse and to do that, log on to orders section for the process.” Note: sometimes when the cancel button is disable then that cannot be cancelled anymore.

Yes. KiTS can deliver your package to you both local and international.

 We have express and normal shipping depends on the option you might preferred.

The cost of shipping depends on the product purchase and the location of the customer whether for pick up or delivering to your location.

We have fast delivering mechanism that works on the time lines giving to a customer when an order is made.

log on to KiTS order page, click on track an item, then you enter your track ID into the search bar.

payment than with master card, visa card, PayPal and credit are well secure when using on KITS website.

You will receive products in your order separately because they are sold by different sellers and are shipped at different times. Also, in order to experience a fast delivery, we will always fasten the delivery of your packages as soon as we receive your order request.

Yes. Please ensure your representative has your order number.

Yes, but has to do with simple package items and make sure after open you repackage as it was if you want to return item.

There will be no hidden costs or charges when you order from kitsonlineshop. All costs are 100% visible at the end of the checkout process.

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from kitsonlineshop.

kitsonlineshop offers 100% new products and Slightly used products based on some categories like computers and are stated on the website as well.

Prices on kitsonlineshop are not negotiable. However, our team will always make sure to work with vendors to offer you the best prices. So, trust us and enjoy shopping on kitsonlineshop!

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

kitsonlineshop provides you with the opportunity to return your product within 15 days for other eligible items. If you have warranty on your product, potential issues may be covered under the warranty after 15 days.

If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of the page.

kitsonlineshop is Ghana’s largest and trusted e-commerce platform that help its customers reach a larger market share all over Ghana. it gives you access to sell and deliver goods to cities and towns all over Ghana as well.

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Privacy

Your Account

You may be required to register with KITS in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only, and you will not share your user name or password with any individual or third party (other than KITS). If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to KITS including those set forth in these Terms & Conditions, KITS reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

Modification & Termination

KITS may at any time:

(i) modify or discontinue any part of the Site;

(ii) charge, modify or waive fees required to use the Site; or

(iii) offer opportunities to some or all Site users. KITS reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the Site. Each time you use the Site, you should review the current Terms & Conditions. You can determine when these Terms & Conditions were last revised by referring to the “LAST UPDATED” legend at the top of these Terms & Conditions. Your continued use of the Site will indicate your acceptance of the current Terms & Conditions; however, any change to these Terms & Conditions after your last usage of the Site will not be applied retroactively. KITS reserve the right, without notice and at its sole discretion, to terminate your account or your use of the Site and to block or prevent future access to and use of the Site (i) if you violate any of these Terms & Conditions, (ii) for any other reason or (iii) for no reason. Upon any such termination, your right to use the Site will immediately cease.

You agree that we shall not be liable to you or any third party for any termination of your access to the Site. Upon termination, all provisions of these Terms & Conditions which are by their nature intended to survive termination, all representations and warranties, all limitations of liability and all indemnities shall survive such termination.

User Reviews, Comments & Submissions KITS welcome your reviews, comments, and other communications, photos, videos, or any other content that you submit through or to the Site, or any content or information you publish through any social media and allow KITS to feature, such as your name, social media handle, accompanying text, and any images from your social media accounts (e.g. Twitter™, Instagram™, Pinterest™) (collectively, “User Content”) as long as the User Content submitted by you complies with these Terms & Conditions. User Content will not include any photographs or images you submit as part of a Transaction (as defined below). You agree that any User Content: will be accurate; will not violate or facilitate the violation of any law or regulation; will not violate any right of a third party, including copyright, trademark, privacy or publicity rights; will not cause injury to any person or entity; and will not contain, or provide links to, obscene, profane, or threatening language, malware, political campaigning, commercial solicitation, chain letters, mass mailings, any form of “spam”, or any material that could be considered harmful, sexually explicit, indecent, lewd, violent, abusive, or degrading. You are solely responsible for the User Content you submit, and KITS assumes no liability for any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following, in our sole discretion: (i) monitor User Content; (ii) alter, remove, or refuse to post or allow to be posted any User Content; and/or (iii) disclose any User Content, and the circumstances surrounding its transmission, to any third party. For any User Content you submit, you grant to KITS a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. For this reason, do not send us any User Content that you do not wish to license to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. In addition, you grant to KITS the right to include the name provided along with the User Content submitted by you; provided, however, KITS shall have no obligation to include such name with such User Content. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section, including but not limited to permission from or on behalf of any individuals that appear in the User Content to use, and grant to third parties such as KITS the right to use, their name, image, voice and/or likeness without compensation to you or any other person or entity. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law under any legal theory. Content is also provided by third party visitors to the Site. Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. KITS neither endorses nor is responsible for any opinion, advice, information, or statements made by third parties. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of KITS.

Our Terms & Conditions

Terms and conditions

Welcome to kitsonlineshop.com. These Terms & Conditions apply to the kits website located at www.kitsonlineshop.com and all other sites, mobile site under Keitaku, services, applications, platforms and tools where these Terms & Conditions appear or are linked (collectively, the “Site”). As used in these Terms & Conditions, “Kits“, “us” or “we” refers to Kits Corporation and its subsidiaries and affiliates. Please read the following Terms & Conditions carefully as they affect your legal rights. These Terms & Conditions contain an arbitration agreement that requires the use of arbitration on an individual basis to resolve disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is set forth in the “Arbitration Agreement” section below.

INTRODUCTION

  • Introduction
  • Content
  • License & Access
  • Unlawful or Prohibited Uses

   Your Account

  • Your Account
  • Modification & Termination
  • User Reviews, Comments & Submissions

Kits Services/Programs

  • KITS Circle™ Loyalty Program
  • Order Pickup and Drive Up
  • Subscriptions
  • Boxed Subscriptions
  • Automatic Renewal of Shipment Membership Fees
  • KITS Plus™

Transactions

  • KITS Wallet
  • User Transactions
  • Limitations on Quantity
  • Colors
  • Availability, Errors & Inaccuracies
  • Healthcare Information
  • International Shipping
  • Rules for Promotions
  • Returns
  • Gift Cards & Certificates
  • Music Downloads
  • Video, Movie, TV Program & Computer Game Ratings
  • Text Messages

Miscellaneous

  • Mobile Application Users
  • Links to Third-Parties’ Websites
  • Filtering
  • Risk of Loss
  • Export Policy
  • Financial Disclosure
  • DMCA Notice – Notice & Procedure for Making Claims of Copyright Infringement
  • Disclaimers of Warranties

Introduction

BY ACCESSING OR OTHERWISE USING THE SITE YOU AGREE TO THESE TERMS & CONDITIONS. Any person or entity who interacts with the Site through the use of crawlers, robots, browsers, data mining or extraction tools, or other functionality, whether such functionality is installed or placed by such person or entity or a third party, is considered to be using the Site. If at any time you do not accept all of these Terms & Conditions, you must immediately stop using the Site. Certain areas within the Site may be governed by additional terms and policies (“Additional Terms”). By using those areas of the Site, you agree to the Additional Terms. The Additional Terms are incorporated into these Terms & Conditions, and any reference to these Terms & Conditions includes the Additional Terms.

Content

All content included on the Site such as text, graphics, logos, images, audio clips, video, data, music, software, application updates, and other material (collectively “Content”) is owned or licensed property of “Kits” or its suppliers or licensors, including “Kits” Partners (as defined herein), and is protected by copyright, trademark, patent or other proprietary rights. The collection, arrangement and assembly of all Content on the Site is the exclusive property of Kits Brands, Inc. and protected by GH. and international copyright laws. Kits and its suppliers and licensors, including Partners, expressly reserve all intellectual property rights in all Content.

License and Access

Kits grants you a limited license to access and make personal use of the Site and the Content for NONCOMMERCIAL PURPOSES ONLY and only to the extent such use does not violate these Terms & Conditions including, without limitation, the prohibitions listed in the “UNLAWFUL OR PROHIBITED USES” section of these Terms & Conditions. You may download, print and copy Content for personal, noncommercial purposes only, provided you do not modify or alter the Content in any way, delete or change any copyright or trademark notice, or violate these Terms & Conditions in any way. Accessing, downloading, printing, posting, storing or otherwise using the Site or any of the Content for any commercial purpose, whether on behalf of yourself or on behalf of any third party, constitutes a material breach of these Terms & Conditions. The Site is intended for use by individuals 13 years of age or older. If you are under 18, you may use this Site only with involvement of a parent or guardian.

 

Unlawful or Prohibited Uses

The Site may only be used for lawful purposes in accordance with the terms of the license granted in these Terms & Conditions. As a condition of your use of this Site, you warrant to Kits that you will not use the Site for any purpose that is unlawful or prohibited by these Terms & Conditions. Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT: Make any commercial use of the Site or its Content, including making any collection or use of any product listings, descriptions, prices or images; Download, copy or transmit any Content for the benefit of any other merchant; Use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by Kits or generally publicly available browsers; Frame, mirror or use framing techniques on any part of the Site without  Kits’s express prior written consent; Make any use of data extraction, scraping, mining or other data gathering tools, or create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store or use any Content, account information, product listings, descriptions, prices or images, except pursuant to the limited license granted by these Terms & Conditions; Use any meta tags or any other hidden text utilizing Kits’s name or marks; Misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site, or express or imply that we endorse any statement you make; Use a buying agent to conduct transactions on the Site; Conduct fraudulent activities on the Site;Violate or attempt to violate the security of the Site, whether in an automated fashion or otherwise, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are (a) not authorized to access or, (b) in the case of a user account, not the registered user of such account; (ii) trying to change the behavior of the Site; (iii) attempting to probe, scan or test the vulnerability of a system or network, or to breach security or authentication measures; (iv) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting malware to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (v) forging any header or any part of the header information in any email or posting; or (vi) forging communications on behalf of the Site (impersonating the kits Site) or to the Site (impersonating another user whether such user provided their approval for such action(s) or not); Send unsolicited or unauthorized email on behalf of kids or any kids Partner, including promotions and/or advertising of products or services; Tamper with the Site or use or attempt to use any device, software, routine or data that interferes or attempts to interfere with the working or functionality of the Site or any activity being conducted on the Site; Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including others’ privacy rights or rights of publicity; Harvest or collect personally identifiable information about other users of the Site; Restrict or inhibit any other person from using the Site (including, without limitation, by hacking or defacing any portion of the Site); Use the Site to advertise or offer to sell or buy any goods or services without kits online shop prior written consent; Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes any portion of, use of, or access to the Site; Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site; or Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.