1. Do I need an account to shop on kitsonlineshop?

Simply register within 1 minute if you do not have an existing account.

3. Does KiTS has return policy?

Yes we do.

5. What type of products do you sell online?

Technology devices, household’s equipment, office goods, apparel, stationaries and food.

7. How can I cancel my order?

As per KiTS cancellation policy, an order can be cancelled before shipped out from KiTS warehouse and to do that, log on to orders section for the process.” Note: sometimes when the cancel button is disable then that cannot be cancelled.

9. What are your shipping options?

We have express and normal shipping depends on the option you might preferred.

11. How long does it take before until I get my delivery?

We have fast delivering mechanism that works on the time lines giving to a customer when an order is made.

13. Are my payment details/data secure?

payment done with master card, visa card, PayPal and credit are well secure when using on KITS website.

15. My package is cash on delivery, can someone pick it up on my behalf?

Yes. Please ensure your representative has your order number.

17. Are there any hidden costs or charges if I order from kitsonlineshop?

There will be no hidden costs or charges when you order from kitsonlineshop. All costs are 100% visible at the end of the checkout process.

19. Are the prices on kitsonlineshop negotiable?

Prices on kitsonlineshop are not negotiable. However, our team will always make sure to work with vendors to offer you the best prices. So, trust us and enjoy shopping on kitsonlineshop!

21. How do I know if a product comes with warranty?

kitsonlineshop provides you with the opportunity to return your product within 15 days for other eligible items. If you have warranty on your product, potential issues may be covered under the warranty after 15 days. If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of the page.

2. Can a product be return after prepaid of the product?

Yes, You can but with a certain period of time. KiTS will refund 100% of the cost of product and shipping fee on heed to our refund policy.

4. How do I go through the return process?

1. log into the order page and select the product you want to return. 2. Give us more detailed reasons of the return to help us know the issue or problem with the product. 3. select the preferred methods of refund. 4. check your information and submit your request. 5. please return the product yourself to our pick-up point, the point where the product was picked. whether you picked from a pick point or was delivered to you.

6. The package is cash on delivery, do I need to prove my identity?

Yes. All you need to provide is, any authorized or approved identity document use in Ghan.ie Passport, voter ID card, Driving license and Ghana card.

8. Do you ship globally?

Yes. KiTS can deliver your package to you both local and international.

10. What are the shipping costs?

The cost of shipping depends on the product purchase and the location of the customer whether for pick up or delivering to your location.

12. How can I track my order?

log on to KiTS order page, click on track an item, then you enter your track ID into the search bar.

14. Will I receive all the items in my order at once?

You will receive products in your order separately because they are sold by different sellers and are shipped at different times. Also, in order to experience a fast delivery, we will always fasten the delivery of your packages as soon as we receive your order request.

16. Can I open my package before making a payment or reject/return my item to the delivery associate at the point of delivery?

Yes, but has to do with simple package items and make sure after open you repackage as it was if you want to return item.

18. Are all products on kitsonlineshop original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from kitsonlineshop.

20. Why do I see different prices for the same product?

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

22. Why should I sell on kitsonlineshop?

kitsonlineshop is Ghana's largest and trusted e-commerce platform that help its customers reach a larger market share all over Ghana. it gives you access to sell and deliver goods to cities and towns all over Ghana as well.

Newsletter & Get Updates

Sign up for our newsletter to get up-to-date from us