Return & Refund Details
The safety of our customers and employees are our priority as we all navigate COVID-19.
Therefore, there is a temporary arrangement pausing return pickups of large items in some selected areas. All questions are directed to our customer service lines.
KiTS want our customers to feel every item is a perfect match for their home if not the right fit. KiTS will help you sort it out.
There are a few items that can’t be returned: Clearance items, Gift cards, Personalized items, Bundled items at discounted rates. Items marked with “Non-Returnable” on the sale page and Items you have reassembled.
Items that are refundable are to be returned within a period of 7days and within a period of 10 days for large appliances only. In rare cases, you might have to pay the manufacturer’s restocking fee. Return shipping costs apply, and the item must be in its original condition and packaging before been accepted.
Item that is damaged or defective, these exceptions do not apply. In this case, we can help work on it to find the best solution.
To begin a return process, log onto kitsonlineshop.com, go to my orders. For step-by-step instructions.
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Modified Return Policies. Our return policy is slightly different for some products and special-occasion purchases.
Before installing the appliance, please double check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned